Our returns and refunds policy couldn’t be easier here at Ian’s Gone Outdoors.For whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.
You must complete the returns form which is sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
Delivery charges will be refunded in full in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery. Please note that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
Swimwear and Underwear cannot be exchanged or refunded except for where items are faulty.
Please see our Terms and Conditions for more details.
Any purchase made between November 1st 2020 and 24th December 2020 can be returned for a refund or exchange until May 1st 2021. All other terms and conditions apply.
Return your parcel with ease using Hermes return system, available on both small and large parcels. Choose from home collection or drop off at a parcel shop or locker.
To return your parcel with Hermes just go to their dedicated returns portal.
Please note: Parcel shop and locker drop off only available on parcels up to 30cm long with a maximum weight of 15kg.
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Unless otherwise specified please address returns parcels to
Ians Gone Outdoors, Coverdale, Luton, Bedfordshire, LU4 9XG